Terms of Service

1. Acceptance

By creating an account or otherwise using Redress, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the service.

2. Eligibility

You must be at least the age of majority in your jurisdiction (typically 18) to create an account. You must provide accurate information and keep your sign-in credentials secure. You are responsible for all activity under your account.

3. What Redress is — and what it isn't

Redress is an AI-assisted tool that helps you draft formal complaint letters and locate the relevant regulators. It is not a law firm, not a licensed legal service, and does not provide legal advice.

Generated letters are starting points. You are responsible for reviewing every letter for accuracy, tone, and legal sufficiency before sending it to a recipient or filing it with a regulator. If your matter involves significant financial, legal, or safety stakes, consult a qualified attorney.

4. Acceptable use

You agree not to use Redress to:

• Generate fraudulent, harassing, defamatory, or knowingly false complaints.
• Impersonate another person or organisation.
• Attack, probe, or attempt to circumvent the security of the service or its providers.
• Scrape, redistribute, or resell Redress output as your own product.
• Violate applicable law or the rights of any third party.

We may suspend or terminate accounts that violate these rules, with or without notice, and remove content that breaches them.

5. Your content

You retain ownership of the complaint details you submit and the letters generated on your behalf. You grant Redress the limited rights needed to process, store, and display that content for the purpose of operating the service for you.

6. AI output disclaimers

Large language models can produce inaccurate or out-of-date information, including incorrect regulator names, contact details, deadlines, or legal references. Redress takes reasonable steps to ground critical fields (such as regulator and recipient contacts) in real-time web search, but you must verify any factual claim, address, deadline, or email before relying on it.

7. Third-party services

Redress relies on third-party services (Groq, Tavily, MongoDB Atlas, Vercel, Google OAuth). The availability and behaviour of those services is outside our direct control and may change. Outages, latency, or rate limits at those providers may affect your experience.

8. Account termination

You may delete your account at any time from Settings → Danger Zone. Deletion is permanent and removes all of your complaints, letters, and messages from our database. We may also terminate or suspend an account if it violates these Terms or our Privacy Policy.

9. No warranty

Redress is provided as is and as available, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. We make no guarantee that the service will be uninterrupted, error-free, or that AI-generated content will achieve a particular outcome with any recipient or regulator.

10. Limitation of liability

To the maximum extent permitted by law, Redress and its creators are not liable for any indirect, incidental, consequential, special, or exemplary damages arising from your use of the service — including lost profits, lost data, regulatory outcomes, or unsuccessful complaints. Our total cumulative liability for direct damages will not exceed any amounts you have paid us in the prior twelve months (if any).

11. Changes to these terms

We may revise these Terms over time. The "Last updated" date at the top of the page indicates the current version. Continuing to use Redress after a revision means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-laws principles. Any disputes will be resolved in the competent courts of that jurisdiction, unless local consumer-protection law in your country grants you a stronger right.

13. Contact

Questions about these Terms: email redress@samkiel.dev.